Top fast-food, full-service restaurants for customer satisfaction named in new ACSI survey
When it comes to their favorite fast-food chain, consumers keep clucking about Chick-fil-A, a new survey finds.
The chicken-sandwich chain maintained its lead to emerge as the favorite chain by a comfortable margin over second-place Panera Bread, finds the American Customer Satisfaction Index's Restaurant Report 2018.
Texas Roadhouse outpolled Cracker Barrel and LongHorn Steakhouse, both in a second-place tie, among full-service restaurants. And Pizza Hut and Papa John's came up even among pizza chains.
This year, the survey is based on interviews with 22,500 customers who are asked about quality of products, services and satisfaction with more than 380 companies in 46 industries and 10 economic sectors, ACSI says.
Measured on a scale from zero to 100 points, with 100 being the best, both categories scored restaurants on food accuracy; waitstaff behavior; food quality; beverage quality; restaurant cleanliness and layout; food variety; beverage variety; and website satisfaction.
Chick-fil-A was ranked 87 for the third year in a row. After Panera Bread at 81 came Subway at 80 and Arby's at 79.
Pizza Hut had the largest gain in its ACSI category with a 5 percent jump in customer satisfaction. Pizza Hut, under Yum! Brands wing, underwent changes that included a new rewards program and improvements in equipment, technology and marketing.
Tags
Who is online
104 visitors
I've never been in a Chick-fil-A in my life and prolly never will, but good for them.
Thank you for your honest and civil comment.
I haven't either, though I use to have one less than a mile from my house. Now I'm 12-15 miles from the nearest fast food chain and no chic filet anywhere.
I'm not a fast food fan. So I am not going to seek them out.
Me neither, plus I live pretty rural as well so options are pretty limited (an A&W and a KFC). I'd have to drive an hour and a half to see the nearest McDonald's or Wendy's.
Never been to one either. Nor a Panera Bread. Papa Johns pizza sucks, so I don't know why it is rated as well as it is.
Odd survey though. 2nd in both categories is 'all others'.
Panera isn't bad though overly priced IMO.
I recently went to a Panera Bread for the first time and was pleasantly surprised with the food quality, customer service, and very reasonable prices. I ordered a bowl of French Onion soup and a "tweaked" order of Chicken Tortellini Alfredo ... approximately $13.00 for a very filling, delicious meal!
Good to know, because I've never been to one. We get our pizza from a local, family-owned restaurant.
It is better than fast food for lunch, but it isn't something that I would ever look forward to. Their bread and pasty items aren't baked in the location. They taste day old to me.
We actually don't have a Panera Bread my my area. I only see them when I travel.
What I didn't like about Papa Johns was the crust (or dough). It was like cardboard. I wish we had a good pizza joint. We only have the chains so I don't get pizza very often.
Lol I've never even seen either of those places (or truthfully a Chick-fil-A)
Love French Onion soup especially with a good thick layer of real cheese on top and over flowing a bit down the sides
I think Paneras portions are skimpy compared to their cost.
We live in the 'home of pizza and wings'. Not sure how Pizza Hut and Domines survives. We don't even have a papa johns local. There is literally pizza joints everywhere around here.
Same here. When you can get a chicken sandwich anywhere, why settle for one made by a bigoted corporation?
I've been to Chik-fil-a in the past and enjoyed their food for the most part. The cashiers were very friendly and helpful. I won't eat there again though unless there's no other choice available, which is doubtful.
Why ?
Is this one of those "I liked it before I didn't" thingy's ?
If you were satisfied with the food and service, why wouldn't you go back?
Possibly because of the owner's support of anti-LGBT bigotry. I would have given them another chance due to the fact that anyone in food service can have a bad day, until I learned what a religious bigot that Dan Cathey was.
Because Dan Cathy is bigoted asshole, that's why. Not that I owe you any type of explanation
That's it exactly epistte
I didn't want to bring that into the discussion, but since you did, I'll reply with this question:
If someone stops patronizing an establishment s/he likes only because the patron considers the owner to be a bigot, doesn't that make the patron a bigot, too?
Fuck no it doesn't make me a bigot because I refuse to patronize a bigot
Now, Now....That kind of talk deep-sixed the Colorado Civil Rights Commission case against a certain baker
The ensuing comments verify your astute assessment.
No, they don't
The SCOTUS said that the state commision shouldn't refer to people of religious belief in that manner, it but it didn't say that we as private citizens can't say it due to our free speech rights. If hate speech is protected then I can certainly call someone who supports LGBT discrimination a bigot.
How is a boycott based on your opposition of the denial of equal rights for others make that person a bigot, unless you want to admit that the person who opposes them is bigoted against discrimination? The latter statement would be true. The next obvious question is why do you support discrimination based on an innate characteristic?
Why do you oppose equal marriage rights for all people?
That's not what I said in comment 3.2.5 . Here's my comment again, and this time I highlighted the important part of the sentence:
If someone stops patronizing an establishment s/he likes only because the patron considers the owner to be a bigot, doesn't that make the patron a bigot, too?
Your comment is completely unrelated to what I asked in comment 3.2.5 .
Lol, the bigots like to argue that their detractors are bigoted against bigots!
So let's say someone is building a giant fish tank and they want the tank to be inclusive and not discriminate against any fish. They tell the fish store to put in every different kind of fresh water fish. However, the store informs them that some fish are territorial and will attack and murder other fish if placed together. The logical thing to do is allow all fish EXCEPT for those that refuse to be in the tank with everyone else because they're unable to accept the other variety of fish. So which are the fish that are the "bigots"? The ones who get along with everyone else, who welcome diversity and inclusivity? Or the fish who attack and bite the fins of anything that doesn't look like or act like them? And is it really a bad thing to discriminate against the fish who attack anything different than themselves?
Just because someone chooses not to be around or patronize bigots doesn't make them the bigot. If you hosted a party and wanted to invite all your friends, but a handful of friends said "Well if Jerry and his black wife are there, We're not going, we don't feel comfortable around mixed race couples", would it be Jerry and his wife you don't invite? Or the friends who can't stand to be around a mixed race couple? Is it really "bigotry" to exclude the bigots?
Some people just can't stand to see a Christian business succeed.
Some like to cut off their noses to spite their face!
As far as the left is concerned, you are entitled to believe anything you like as long as it confirms to their world view and their ideas.
I've never understood why people judge a restaurant, especially a chain, based upon the owner's beliefs. I've gone to restaurants owned by Christians, Jews, Muslims, gays, whites, blacks, asians, etc., and I've never judged them based upon the owners' beliefs. All I want is cleanliness, good food, and good service.
" Bedlam Coffee Shop" ...
From what I understand, Chick-fil-A isn't a "Christian business", because they hire non-Christians and serve non-Christians.
I think you mean that Dan Cathy is a dedicated Christian, and even observes closing on Sundays so his employees can spend the day with their families, or whatever else they choose. I am getting tired of hearing apparently all Christians being referred to as "bigots" by some here on NT. I think this excess use of the word "bigot" not be permitted on this site. It's being used to describe a whole group of people, namely Christians and others that disagree with left's view of all things LBGT.
Because that's literally the definition of bigotry.
It's been my experience that, over the last 20 years, the definition of "bigot" has been expanded to mean "anything that isn't 100% supportive of the LGBT+ agenda" and/or voting Republican.
There are people who are so enmeshed in the pro-LGBT+ movement that anyone who voices any opposition or indifference is, by default, a bigot.
Because the modern definition of homophobic is so broad that it includes people who don't hate gay people we need a new term: homo-indifferent.
Thank you for the definition of bigotry. That's why I said in comment 3.2.5 and again in 3.2.12 ...
If someone stops patronizing an establishment s/he likes only because the patron considers the owner to be a bigot, doesn't that make the patron a bigot, too?
In my opinion, it is, but apparently those who boycott based solely on an owner's religious belief feel they are not guilty of bigotry.
Why do people oppose LGBT equal rights? Why shouldn't LGBT people share the same rights that everyone else enjoys? What is the basis for that stance?
Does that opinion also apply to blacks, Hispanic and women? Do conservatives feel the innate need to be superior to some people?
What is the LGBT agenda because my gay friends won't tell me?
No because if a patron is also a bigot, they would patronize the place because the owner is one of their own kind.
You have strayed way off topic again. Please stop. Read the seeded article, comment on it ... or leave. Thank you.
[deleted]
How can you possibly equate the two? To my knowledge, Chick-fil-A restaurants don't exhibit bigotry in the workplace. They employ and serve people of all genders, sexualities, races, ethnicities, religions/non-religion.
Nobody except BIGOTS care what the owner believes or to which organizations he donates his personal money.
Flagged as off-topic. I warned you about this, but you persist.
Then Tacos and Monster Mash are also off topic. I am going to answer those replies that you seem to permit.
This is the now THIRD TIME I have had to warn you about your off-topic comments. My patience goes only so far. STOP IT. NOW!
Where did I say anything about the employees? I was following the comments about the head honcho.
you really should so some research sometime:
most recent lawsuit against Chick-fil-A ( they've been sued over 12 times for workplace discrimination ) is that they wouldn't hire this guy who has a disability :
plus a recent lawsuit for gender discrimination :
so you now you have more knowledge
Try to find a company the size of Chic FIL A that hasn't been sued. If all they have been used was 12 times they are one of the best least sued in the country.
I don't oppose LGBT equal rights. What I do oppose is LGBT people and those that support them in everything they do telling others if they don't they're bigots.
Examples:
Them: What are you doing to celebrate gay pride week?
Me: Nothing. I don't celebarat it
Them: That means you're a bigot.
Them: Do you to watch Ellen?
Me: No I find her more annoying than funny.
Them: you're a bigot
If you get annoyed by people or shows who constantly bring up someone's sexuality, you are a bigot.
News or sports anchor: He/she is the first openly gay person to ( do something)
Me: what does sexuality have to do with they're doing? Why even mention that?
Them: You're homophobic
And, of course, for some who dwell in the pro-LGBT+ movement full-time, any support for any Republican is an expression of homophobia.
Them: Would you vote for Mike Pence if he ran for president?
Me: I don't know. I would have to see his official platform first.
Them: You didn't immediately say "no" and recoil in disgust at his name. You're homophobic
On and one it goes whatever you don't agree with that LGBT+ people say or do makes you a bigot. LGBT+ people are the real bigots.
I don't appreciate the aggressive, hostile tone of your comment, but I'll overlook it. I cannot open your first 3 links; therefore, I cannot read them.
This was a 2016 lawsuit filed by Joan Nebel against Oakton Community College. I read 10 of its 15 pages and could not find any reference to Chick-fil-A.
Thanks for trying.
a great illustration of lack of knowledge and research all wrapped up into one comment. Thanks !
you are correct on that one, my bad , i had grabbed the wrong link :
there you go
you'll simply have to deal with it i suppose, just like i have to from other members on NT.
well here's a Forbes article ( doesn't really explain much but i guess it'll do for those who can't do any independent research to expand their knowledge ) and you can google James Kwon vs Chick-fil-a ( or copy the the links and paste them into a new browser window ).
you are welcome
Sorry MM, your examples are bullshit. No one calls anyone a bigot under those parameters.
So fucking what if he does. I still will not patronize bigots who fiund anti LGBTQ hate groups
There's a difference. Dan Cathy funds anti LGBTQ hate groups.
I meant exactly what I said. I do not patronize businesses whose owner funds anti LGBTQ hate groups
No tacos it is not.
Deny all you want. The definition of bigotry is intolerance ...
Definition of intolerant
Deleted
Flagged as off topic. STOP IT, epistte!
You posed a question to Tessy' in the exact same vein as what you have been flagging me. I politely answered your question in a reasonable manner, but you are flagging me but not flagging them as being off-topic. Either your question and the entire conversation of being intolerant to bigotry is off-topic or you simply don't want me to take part in your thread so are you using the claim as me being off-topic as a excuse.
you are missing the point. As customer who has a choice of establishments to patronize, some portion my hard earned money is going into the owners pocket, when that owner takes that money and uses it to support a cause i do not agree with then I get to make the choice to no longer patronize his business so my money is no longer used to support something i do not.
It really isn't that hard to understand, but your insitance to try and convince us otherwise speaks tons.
I have not tried to convince anyone of anything so stop making it personal.
That's exactly why I'd never go there. It's the same reason I never would have gone to the Piggie Park BBQ or Lester Maddox's diner. I don't want my hard-earned money being used to support dumb bigots or hate groups.
(Deleted)
Dan Cathy's restaurants serve all people regardless of sex, race, religion, orientation or any other category you come up p with.
Right.....he merely uses your sandwich money to donate to hate groups, just like Lester Maddox did with his donations to the KKK and the White Citizen's Council.
Cathy even donated to a hate group which lobbied in favor of Uganda's Kill the Gays bill.
Research is a lost art.
One more personal, racist attack like that and you'll be done. Only warning.
And we know you will
That's it exactly DrHunk. It appears Jasper and others are making it personal because I refuse to patronize a bigot and calling me a bigot.
Off topic - again .
You can't talk to me because Jasper said that I have been bad. I have to go sit in the corner.
In other words along with the $5 million or so he donated to other anti-LGBT groups, in one particular year Dan Cathy donated $25K to a vile anti-LGBT group which lobbied Congress against sanctions they were going to take against Uganda for their "Kill the Gays bill"........and they also lied about the fact that the UNHRC does recognize sexual orientation as a fundamental human right which should be protected.
Like many so called 'christians' Cathy talks out of both sides of his mouth and his ass.
Ummmm.......not all Christians are dumb bigots who are racist, misogynistic, transphobic, homophobic or Islamophobic. It tends to just be the conservative Christian extremists who are like that, as we can see from their posts on NT and in other fora.
Liberal Christians tend to be rather enlightened and not only oppose the vile ideology of Christian extremists but they also tend to be aware of the history of their own sect and how far it's evolved from its roots. Similarly, it's not surprising that a member of a sect which was founded to promote slavery and white supremacy would still be bigoted towards women and LGBT folks even today. Thus Dan Cathy's anti-LGBT actions aren't surprising at all.
I said no such thing. Stop that shit!
Well, I am and proud of it. No peace or safe harbor for that scum.
Au Contraire mon frere. Are these not your exact words?
You're quoting the dictionary at me and saying I'm intolerant because I refuse to patronize a 'christian' bigot.
It's not based on this so-called 'christian's' belief but his bigoted actions.
You're totally wrong. The examples I used all happened to people I know. I myself was asked to attend a gay pride parade when I declined the person that asked me called me a bigot
I've only ever attended on Pride parade ('91 or '92) but nobody has ever called me a bigot. Is there something else that they saw to make them think that about you?
That's not surprising. Even though they caved to all leftist demands and stopped donating to charities the protesters didn't like some liberals still have not forgiven them. Never mind that they donate millions to local communities. I guess some folks just can't forgive other people for having a view that differs from theirs. Like "I believe in traditional marriage". What were they thinking?
Dan Cathy still funds anti LGBTQ hate groups. He's a liar and a phonier than thou bigot
Please list those "hate groups" and provide evidence that they are officially recognized as "hate groups".
Chick-fil-A and Same-Sex Marriage
The Chick-fil-A fast food chain has been criticized for donating money to organizations that oppose same-sex marriage.
Chick-fil-A has donated money to organizations that oppose same-sex marriage.
RATING
ORIGIN
Chick-fil-A is a Georgia-based fast food restaurant chain specializing in chicken entrées that opened its first outlet in suburban Atlanta in 1967 and has since grown to encompass over 1,600 restaurants in 39 states. The operations of the chain reflect the religious values of Founder, Chairman and Chief Executive Officer S. Truett Cathy, whose biography notes that he has “built his life and business based on hard work, humility and biblical principles” and that “based on these principles, all of Chick-fil-A’s restaurants operate with a ‘Closed-on-Sunday’ policy, without exception.”
Chick-fil-A has been the subject of political controversy due to its WinShape Foundation, a charitable endeavor founded by S. Truett Cathy and his wife, Jeanette, which critics contend has evidenced a bias in the Chick-fil-A company by donating millions of dollars to groups with anti-gay agendas:
As a result, Chick-fil-A has recently faced opposition from students at ten U.S. universities, including New York University (NYU), who have circulated petitions to oppose the opening of new Chick-fil-A franchises on their campuses and lobbied for the removal of existing restaurants. The company has maintained that neither they nor the organizations they donate to through WinShape has an “anti-gay” agenda:
Chick-fil-A president and chief operating officer Dan Cathy’s July 2012 interview with the Baptist Press generated even more controversy over the issue, with critics maintaining he had virtually acknowledged the company supports an anti-gay marriage agenda:
The public reaction to Cathy’s remarks prompted Chick-fil-A to issue the following statement:
This controversy prompted readers to ask us about a number of related ancillary issues detailed below:
Shortly afterwards, some Chick-fil-A outlets posted signs indicating the chain was initiating a voluntary “withdrawal” or “recall” of the Henson-produced toys:
A similar Onion blurb spoofing the Chick-fil-a controversy was published on 30 July 2012:
Shortly afterwards, Chick-fil-A issued an ambiguous statement about whether it had in fact made any such pledge:
Your lengthy post doesn't list even one officially recognized "hate group" that Chick-fil-A allegedly supports.
I was there once in the late 1990s and don't see what the big deal was. It wasn't good.
It sounds really good:
This recipe is a little different:
I've never eaten at a Chick fil A. But that's not unusual, I rarely if ever eat at fast food restaurants of any kind.
Just not my kind of food.
Same here. Finding insects or their body parts in my food is simply not that appetizing.
And as you say, it is just not my kind of food. Not many fast food places provide Fry Bread.
You'd be surprised by what goes in the kitchens of some of the "better" restaurants.
This is very true. One of my sons interned in Front of House positions at some upscale restaurants. The stories he told us about what Back of House did - It's worse than kitchen staff not wearing gloves, spitting on food, or picking up dropped food from dirty floors and re-plating it. Appalling!
Not at all. I worked for a very well to do restaurant on the San Diego bay many years ago and I got a good education of what their kitchens have running around in it and how careless the staff are. Even though I was allowed one meal a day there from their menu, I would never eat there. I brought my own food from home. I would not even drink the water there. I brought my own water jug with me every day.
That's why I never eat out.
Same here. A lot of people eat at them (with their children) several times a week, though. Most of the meals at some fast food places aren't very healthful (lots of fat, carbs, sugar). Folks don't realize that it's easy and less costly to make meals at home.
You never outgrow your need for "grease". If I am out and about and need to refuel, I'll get a couple MD cheeseburgers, or a Whopper if I'm really hungry.
And a lot more healthy as well. I don't care for fried foods or the heavy greasy kind either. I'm pretty strict on what I eat and it's isn't a chore for me, I've done it for so long that it's second nature. And no, I'm not a vegetarian.
Isn't "grease" part of the essential food groups? You know, the "grease" group, the "cholesterol"group, the "sugar" group and the "beer" group.
You and I are definitely on the same page with this.
Neither am I. I've always eaten a lot of fresh vegetables and fruits, beans, whole grains (the good ones, unprocessed), nuts (unsalted, mostly cardio-friendly almonds and walnuts), and other non-meats.
My one, rare indulgence is a single scoop of ice cream. My cardiologist told me that as long as I keep active and my (hereditary) cholesterol levels remain within normal ranges, it's OK.
You're lucky that the cholesterol monster hasn't invaded your body!
Sounds a lot like my diet...I also eat a fair amount of fish and when I have red meat it's buffalo or venison. When I have sausage for breakfast (one of my indulgences) it's buffalo shoulder ground with pork...It's really tasty.
Buffalo (bison) is very good. I've had venison, but still haven't developed a liking for it.
I haven't tried that, but I'm sure I'd like it. To cut down on fat (cholesterol), I've replaced those greasy "Italian" sausages from supermarkets with my local farm's chicken sausages. They raise the chickens and prepare the sausages on site.
And you don't know how old the grease they cook with is and it can taste a bit rancid if it is too old.
Like you, I like certain foods that fast food and restaurants don't normally have. And Fry Bread is a must.
If you are ever in SF CA, check out Tommy's. They are famous for their buffalo stew.
Based on personal experience, I can't disagree with the survey. Great customer service is not an accident. It's intentional and it comes from the top down. You hire the best people and you insist on certain attitudes and behaviors. Chick fil-a has a corporate mission to be involved with their community and provide the best customer service. That's why Chick fil-a consistently tops this list. Oh, and the chicken is pretty good, too.
Humble Beginnings: How Truett Cathy’s Love for Customers Grew From a Coke and Smile
If I was still eating fast food, I would check this place out just to see if they live up to the hype. I have had a funny side effect from a recent bout of severe food poisoning (lost 60 lbs so far). I have completely lost my desire for sugar, booze, and fast food, the three things I had almost daily before.
Ooohooo that is really sad to hear Paula. I hope you are feeling better. That stuff is hard to recover from. Take your time and don't rush it.
If it got those three monkeys off of my back, it was worth it.
I prefer In'N'Out, but both are good.
Hilarious CHik fil a song
I love how people are rating their favorite fast food restaurant. It's like discussing which dumpster has the tastiest garbage.
It seems that an unidentified moderator unlocked this seed last night after I locked it. How do I know this? Two reasons:
Jasper, that might have been a glitch from the site melt down. There are several malfunctions going on around the site.