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Man Told He Was Dying By A Doctor Appearing Inside A Robot

  

Category:  News & Politics

Via:  john-russell  •  5 years ago  •  26 comments

Man Told He Was Dying By A Doctor Appearing Inside A Robot

S E E D E D   C O N T E N T



SAN FRANCISCO (AP) — Ernest Quintana’s family knew he was dying of chronic lung disease when he was taken by ambulance to a hospital, unable to breathe.

But they were devastated when a robot machine rolled into his room in the intensive care unit that night and a doctor told the 78-year-old patient by video call he would likely die within days.

“If you’re coming to tell us normal news, that’s fine, but if you’re coming to tell us there’s no lung left and we want to put you on a morphine drip until you die, it should be done by a human being and not a machine,” his daughter Catherine Quintana said Friday.

Ernest Quintana died Tuesday, two days after being taken to the Kaiser Permanente Medical Center emergency department in Fremont.

Michelle Gaskill-Hames, senior vice president of Kaiser Permanente Greater Southern Alameda County, called the situation highly unusual and said officials “regret falling short” of the patient’s expectations.

But the hospital also defended its use of telemedicine and said its policy is to have a nurse or doctor in the room at the time of remote consultations.

“The evening video tele-visit was a follow-up to earlier physician visits,” Gaskill-Hames said in a written response. “It did not replace previous conversations with patient and family members and was not used in the delivery of the initial diagnosis.”

Hospital officials say the technology doesn’t replace in-person conversations with the patient and loved ones.

Granddaughter Annalisia Wilharm, 33, was alone with Quintana when a nurse popped in to say a doctor would be making his rounds. A robot rolled in and a doctor appeared on the video screen.

Wilharm figured the visit was routine. She was astonished by what the doctor started saying.

“This guy cannot breathe, and he’s got this robot trying to talk to him,” she said. “Meanwhile, this guy is telling him, ‘So we’ve got your results back, and there’s no lung left. There’s no lung to work with.’”

Wilharm said she had to repeat what the doctor said to her grandfather, because he was hard of hearing in his right ear and the machine couldn’t get to the other side of the bed.

“So he’s saying that maybe your next step is going to hospice at home,” Wilharm is heard saying in a video she recorded of the visit. “Right?”

“You know, I don’t know if he’s going to get home,” the doctor says.

Steve Pantilat, chief of the palliative medicine division at University of California, San Francisco, said he doesn’t know the details in the case but that the robot technology has done wonders for patients and their families, some of whom are too far away for in-person visits.

The video meetings are warm and intimate, he said, adding that not all in-person discussions have empathy and compassion.

“No matter how well we deliver very difficult news, it’s sad and it’s hard to hear,” he said.

Wilharm said her grandfather, a family man who kept every childhood drawing he ever gave her, deserved better. She said that after the visit, he gave her instructions on who should get what and made her promise to look after her grandmother.

“He was such a sweet guy,” she said.


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JohnRussell
Professor Principal
1  seeder  JohnRussell    5 years ago

Welcome to the future.  In many cases it is already difficult to get doctors to be forthcoming. Eventually everyone will have their medical consultations done via video or robot.  Doesn't sound all that pleasant.

 
 
 
luther28
Sophomore Silent
2  luther28    5 years ago

A tad cold blooded, even for the medical profession.

 
 
 
JohnRussell
Professor Principal
3  seeder  JohnRussell    5 years ago
Wilharm figured the visit was routine. She was astonished by what the doctor started saying.

“This guy cannot breathe, and he’s got this robot trying to talk to him,” she said. “Meanwhile, this guy is telling him, ‘So we’ve got your results back, and there’s no lung left. There’s no lung to work with.’”

Wilharm said she had to repeat what the doctor said to her grandfather, because he was hard of hearing in his right ear and the machine couldn’t get to the other side of the bed.

“So he’s saying that maybe your next step is going to hospice at home,” Wilharm is heard saying in a video she recorded of the visit. “Right?”

“You know, I don’t know if he’s going to get home,” the doctor (inside the robot)  says.

This should not be acceptable.

 
 
 
FLYNAVY1
Professor Guide
4  FLYNAVY1    5 years ago

This is where automation is going folks..... It is inevitable.  Not liking it, isn't going to stop it. 

This isn't about single payer, or death panels as some liars on NT want to scare you into believing.  This is about doctors misdiagnosing 12,000,000 Americans last year alone, or ensuring that each and every pharmacist understands every drug and drug interaction out there which they can't.  Think insurance companies aren't going to push for it?  Guess again.  Just like self driving vehicles.  Insurance companies are going to love companies that pay their small premiums, and never have an accident. 

The days of diagnostic doctors is coming to an end just as it is for pharmacists, paralegals, pilots, stock traders, cashiers, truck drivers, taxi drivers, and so many more.  As I said, not liking it isn't going to stop it. 

 
 
 
Enoch
Masters Quiet
7  Enoch    5 years ago

I wonder if I will be replaced as a Chaplain by a robot?

Enoch, Sipping some 10W40 at Starbucks.

 
 
 
dave-2693993
Junior Quiet
7.2  dave-2693993  replied to  Enoch @7    5 years ago

I hear the full syn is very tasty Enoch.

 
 

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