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Are We at a Tipping Point on Gratuities?

  
Via:  Buzz of the Orient  •  3 months ago  •  48 comments

By:   Oliver Knox - USNews

Are We at a Tipping Point on Gratuities?
 

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Are We at a Tipping Point on Gratuities?

 American businesses of all stripes now prod consumers to tip, and consumers are fed up.

ap23333587027434.jpg

A glass tip jar appears next to a screen displaying tip options at a coffee shop in Vermont.   ( Carolyn Lessard/AP)

Tipping used to have a few simple rules.

When I was in my teens, my dad taught me that 15% was the norm at restaurants. (“Take 10%, which is just moving the decimal point, then add half of that.”) In my college years, I tipped bartenders $1 per Rolling Rock. You tipped cab drivers. People who cut your hair.

The landscape has changed dramatically, with American businesses of all stripes now prodding consumers to tip, confronting them with a digital tablet that includes an option for a custom amount as well as preset percentages (I’ve seen some that offer 20%, 22% and 30%, with the old 15% nowhere to be found).

There have even been instances in which  a self-checkout machine  has requested a tip despite the lack of human interaction.

The only thing standing between you and my Cranky Old Man tirade about this state of affairs is my colleague Erica Sandberg’s  excellent breakdown  of the new normal on tipping – and specifically when it’s OK to say no to automatic tipping requests.

One thing I particularly liked: The way the piece harnesses data to give a fuller picture of tipping culture and the fatigue with being deluged by digital (and rather public) suggestions for tipping.

The Psychology of Gratuities

Those suggestions typically come at the end of a transaction, when the employee spins the tablet around and you have to pick a tip, or leave a custom amount (or nothing at all).

The piece quotes an April 2026 Popmenu  study  that provides some idea of what that interface – that pressure, really – does to people’s tipping behavior.

“The Popmenu study found that when customers are shown preset tip amounts, the middle option is the most popular choice after leaving a custom tip:

  • 36% of customers leave a custom tip, meaning they enter their own tip amount instead of choosing one of the preset options.
  • 32% of customers choose the middle tip option shown on the screen.
  • 17% of customers choose the lowest suggested tip.
  • 9% of customers choose not to leave a tip.
  • 7% of customers choose the highest preset tip.”

The article also cites a July 2026  Omni Calculator survey  that found 66% of customers feel intense pressure when an employee watches them after flipping around that screen. And 40% “are actively boycotting certain businesses entirely just to avoid the anxiety of dodging tip prompts.”

In March, a WalletHub  survey  found that more than 80% of Americans think tipping has gotten out of control, and more than two in five say the practice should be banned.

 

 

That Sounds Like Politics

Banned? That would be a political decision about economic policy.

In truth, while it’s a financial decision, there’s a lot of politics around tipping.

That’s because setting the minimum wage – and the much lower tipped minimum wage – is a political decision. For some people, tipping is driven by an awareness that many service-sector employees depend on tips to meet their basic needs.

There’s also the question of wage theft. I hate those digital tablets because I have  zero confidence  that the front-line employee will get the money, unlike handing over a bit of cash.

In France, where I spent many years growing up, sit-down restaurants used to be  service compris  – no need to tip – and  service non compris , where the customer was expected to tip. French law now requires the cost of service to be included in the bill.

French workers also enjoy a more generous social safety net, another political decision that further reduces the need to tip. (Fun fact: the French word for “tip” is  pourboire , which literally translates to “for drinking.”)

Some of the European opposition to tipping stems from the feeling that the tip unfairly keeps staff servile, that it’s undignified for them to work with the tip hanging over their heads.

It’s easy to say tip fatigue is the fault of cheap consumers. And in some cases, it is. But for many – at least 40%, according to Omni Calculator – it’s about an entire system demanding we bankroll service-sector employees one stressful screen-flip at a time.


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Buzz of the Orient
Professor Expert
1  seeder  Buzz of the Orient    3 months ago

I can remember when coffee used to cost a dime at the Woolworth's counter.  I don't remember having to tip a penny or two.  And when I first arrived in China, I tipped the cabbie the first taxi ride I had and the cabbie looked at me as if I was crazy and tried to give the money back to me, so I discovered that I was in a land where nobody even EXPECTS tips. 

 
 
 
Thomas
Professor Guide
2  Thomas    3 months ago

It is hard to tell who is getting tipped. As the final total roles around to have myself confronted by a tip suggestion, I, like the author of this piece, am not really sure who is benefitting from the tips. If I am at a deli and order a half pound of sliced roast beef, they aren't getting a tip. If they deliver three party platters, hell, yes! they are getting a tip. 

 
 
 
Buzz of the Orient
Professor Expert
2.1  seeder  Buzz of the Orient  replied to  Thomas @2    3 months ago

That makes sense.

 
 
 
Hal A. Lujah
Professor Participates
2.2  Hal A. Lujah  replied to  Thomas @2    3 months ago

Is it not their job to also prepare party platters?  When I hire a contractor to do some home improvement, I don’t tip them when it comes out great.  It just means they do good work.  Anyone who is not satisfied with the feeling of doing their job well should just change their career.  

 
 
 
Buzz of the Orient
Professor Expert
2.2.1  seeder  Buzz of the Orient  replied to  Hal A. Lujah @2.2    3 months ago

A contractor sets his price for a job he/she is required to do, and most likely would not expect a tip anyway.  You're right in that they are expected to do a proper job for the price they set. 

 
 
 
Thomas
Professor Guide
2.2.2  Thomas  replied to  Hal A. Lujah @2.2    3 months ago

One is at a point of sale. The other is going beyond the strictly necessary. 

 
 
 
charger 383
Professor Silent
3  charger 383    3 months ago

Tipping has gotten completely out of hand.  

It has become like some kind of extra tax

 
 
 
Buzz of the Orient
Professor Expert
3.1  seeder  Buzz of the Orient  replied to  charger 383 @3    3 months ago

It's inflationary in itself and is simply an add-on cost to make things morre expensive than they are advertised to be.  

 
 
 
Jeremy Retired in NC
Professor Guide
3.2  Jeremy Retired in NC  replied to  charger 383 @3    3 months ago
Tipping has gotten completely out of hand. 

It has.  I do have a few "general rules" when it comes to tipping.

  • If I order while standing at a counter - no tip
  • If I have to put the food on my plate (buffet style) - no tip
  • If I order from my car (drive thru, walk-up to go) - no tip
  • If I have to wait excessive times to place my order - no tip
  • If I have to wait excessive time for my food - no tip

Additionally, the tip I leave is NOT based on the check.  Just because your place overprices everything doesn't mean a tip should be higher.

Tipping is not mandatory. 

 
 
 
Buzz of the Orient
Professor Expert
3.2.1  seeder  Buzz of the Orient  replied to  Jeremy Retired in NC @3.2    3 months ago

What if it's not a drive-thru, but a drive-in and they bring a tray of food to your car, and maybe they're on roller skates?

 
 
 
MrFrost
Professor Guide
3.2.2  MrFrost  replied to  Buzz of the Orient @3.2.1    3 months ago
and maybe they're on roller skates?

It's not 1950 anymore. 

 
 
 
Jeremy Retired in NC
Professor Guide
3.2.3  Jeremy Retired in NC  replied to  Buzz of the Orient @3.2.1    3 months ago
What if it's not

You're talking like Sonic.  I've never had them ask about tips when ordering.  If the order comes out in a timely manner I'll give the server $5 - $10.

 
 
 
Buzz of the Orient
Professor Expert
3.2.4  seeder  Buzz of the Orient  replied to  MrFrost @3.2.2    3 months ago

Maybe no roller skates but still a great memory...

GettyImages-587495602.original-1.jpg

 
 
 
Krishna
Professor Guide
3.2.5  Krishna  replied to  Jeremy Retired in NC @3.2    3 months ago
If I order while standing at a counter - no tip

Someone I know has a simplified version of that:

-If he's standing when he pays the bill-- no tip.

-But if he's sitting when he pays, then  he tips.

 
 
 
Krishna
Professor Guide
3.3  Krishna  replied to  charger 383 @3    3 months ago

Tipping has gotten completely out of hand.

IIRC, the demands for tips (Large signs by the register in restaurants, or "suggested amounts" on your bill, etc) suddenly got worse during the Pandemic. And that hasn't changed after the Pandemic is over.

 
 
 
Hal A. Lujah
Professor Participates
4  Hal A. Lujah    3 months ago

I still tip 15% max at restaurants only, because fuck you if you think your service was worth even that much.  I have no problem entering “no tip” when someone just hands me something across a counter.  I could never work in the service industry because I would be too embarrassed to ask anyone if they’d like to tip me because I did the bare minimum that my job requires of me.

 
 
 
Buzz of the Orient
Professor Expert
4.1  seeder  Buzz of the Orient  replied to  Hal A. Lujah @4    3 months ago

I wonder how much it would have cost me if I hadn't stopped needing to tip 20 years ago.

 
 
 
evilone
Professor Guide
4.2  evilone  replied to  Hal A. Lujah @4    3 months ago
I still tip 15% max at restaurants only,

I'll tip 20% if the service worker actually has to do work to get me my order. I remember not that long ago we were talking about raising minimum wage and the owner of Burger King said no one would pay for $6 burgers. Well....

 
 
 
Buzz of the Orient
Professor Expert
4.2.1  seeder  Buzz of the Orient  replied to  evilone @4.2    3 months ago

At the Burger KIng here that I use employees have to work to take my order, others work to prepare my order, but all stay behind the counter.  Would you tip them?  Even the others who deliver my order to my home don't expect to get tipped here.

 
 
 
evilone
Professor Guide
4.2.2  evilone  replied to  Buzz of the Orient @4.2.1    3 months ago
Would you tip them?

The fast food employees here work well above minimum wage to start. Which, I think, is why they are cutting back on the number of people working the front counter and pushing customers to order to the app of a kiosk. There are times I would have liked to tip them, but they can't take tips. I had a guy try to tip me twice for answering his insurance questions. I told him to give it to charity. 

I also try to frequent the restaurants that pay their waitstaff over $20 an hour to start - over the ones that factor tips into their wage. They are more expensive, but they only require gratuity for large groups, otherwise they tell you right up front that tipping is not expected. Good service still gets a tip. I also tip delivery drivers, like Door Dash well because otherwise they are making $4 for a half hour run.

 
 
 
Hal A. Lujah
Professor Participates
4.2.3  Hal A. Lujah  replied to  evilone @4.2.2    3 months ago

I have never in the US encountered a restaurant that says tipping for anything other than large groups is not expected.  Not calling you a liar, I just haven’t experienced that.  The problem is that it would be uncomfortable for most people, who are steeped in a lifetime of routine tipping culture, to not just reflexively do it out of habit.  I’m guessing that the servers there realize this and benefit from it.

As far as going above and beyond, I don’t even know what would need to happen to be considered above and beyond.  In my experience orders are taken and served in much the same basic way.  One thing I dislike is when it seems like they’re just trying to get your bill higher.  If I want a drink I’ll ask for one, if I want a desert I’ll ask for it.  Restaurant drinks will radically increase your bill and most Americans should be encouraged to skip desert.

 
 
 
Buzz of the Orient
Professor Expert
4.2.4  seeder  Buzz of the Orient  replied to  Hal A. Lujah @4.2.3    3 months ago

What people's favourite dessert is could make a new article.

 
 
 
JohnRussell
Professor Principal
4.2.5  JohnRussell  replied to  Buzz of the Orient @4.2.4    3 months ago

right now, strawberry short cake 

strawberryshortcake.jpg

 
 
 
Buzz of the Orient
Professor Expert
4.2.6  seeder  Buzz of the Orient  replied to  JohnRussell @4.2.5    3 months ago

Post that on the article I'm about to post.

 
 
 
evilone
Professor Guide
4.2.7  evilone  replied to  Hal A. Lujah @4.2.3    3 months ago
I have never in the US encountered a restaurant that says tipping for anything other than large groups is not expected.

They advertise off paying their waitstaff a living wage and profit sharing. The expanded from one  family owned hipster menued restaurant to at least four now...A deli with a bar, a smash burger place and an upscale bbq dinner place. They are a more expensive place to eat, but there is always a line to get in.

 
 
 
evilone
Professor Guide
4.2.8  evilone  replied to  Buzz of the Orient @4.2.4    3 months ago
What people's favourite dessert is could make a new article.

Tomorrow I'm planning on baking chocolate cupcakes with a lemon curd center and raspberry drizzle on top. I've never done it before so we'll see how good I am.

 
 
 
Buzz of the Orient
Professor Expert
4.2.9  seeder  Buzz of the Orient  replied to  evilone @4.2.8    3 months ago

So you're giving me a tip about what you're going to do.

 
 
 
JohnRussell
Professor Principal
4.3  JohnRussell  replied to  Hal A. Lujah @4    3 months ago

Wage Theft in Fast-Food Joints: What Employees Need to Know

Wage theft in the fast-food industry is a   widespread and systemic problem , with employees often denied minimum wage, overtime, or proper pay for work performed. It is a violation of both   federal   (Fair Labor Standards Act) and   state   labor laws, and can include practices like working off the clock, misclassifying workers, and taking unlawful deductions   esplawyers.com +1 .

Common Wage Theft Practices

  • Working off the clock : Tasks before or after clock-in/out without pay   esplawyers.com +1 .

  • Overtime denial : Manipulating schedules to avoid paying for extra hours   esplawyers.com .

  • Break violations : Working through meal/rest breaks without pay   The New Republic .

  • Misclassification : Treating employees as independent contractors to avoid benefits and protections   esplawyers.com +1 .

  • Unlawful deductions : Withholding uniforms, equipment, or other costs without proper reimbursement   esplawyers.com .

  • Below minimum wage : Paying less than state or federal minimums   Q98.5 .

Prevalence and Impact

Recent surveys found   84% of fast-food workers   reported wage theft, with some losing up to   15% of their income   to these violations   HKM Employment Attorneys . In California, 85% of surveyed workers said they experienced wage theft, and many faced retaliation for speaking out   The New Republic . In Illinois, a state lawsuit alleges   missing tips, subminimum pay, and unpaid overtime   at a Chicago West Loop restaurant, with over $20,000 owed to nine employees   Q98.5 .

wage theift at fast food joints - Search

I generally will make a tip at fast food because of the above.  Although I do wonder if the tip ever reaches them.  Sometimes you just have to have faith. 

 
 
 
Tacos!
Professor Guide
4.4  Tacos!  replied to  Hal A. Lujah @4    3 months ago

And basing the tip on the price of the food is stupid. It doesn’t take more effort to bring me the prime rib instead of a cheese sandwich.

 
 
 
Dismayed Patriot
Professor Quiet
4.4.1  Dismayed Patriot  replied to  Tacos! @4.4    3 months ago
It doesn’t take more effort to bring me the prime rib instead of a cheese sandwich.

Perhaps, but the emotional connection a server might develop with the prime rib could make their separation more painful and thus require additional financial consideration. /s

But seriously, America should just nut up, adopt the metric system and charge what it costs to make and serve a sandwich without expecting additional money for their staff as if they don't pay them anything for service.

 
 
 
Buzz of the Orient
Professor Expert
4.4.2  seeder  Buzz of the Orient  replied to  Dismayed Patriot @4.4.1    3 months ago

It's about time America should catch up to the rest of the world and adopt the metric system, but prepare yourself for what happens when everyone has to adjust.

 
 
 
Krishna
Professor Guide
4.5  Krishna  replied to  Hal A. Lujah @4    3 months ago
I would be too embarrassed to ask anyone if they’d like to tip me because I did the bare minimum that my job requires of me.

I've never had anyone (in a restaurant) ask me for a tip or anyone say my tip was insufficient.

 
 
 
afrayedknot
Senior Silent
5  afrayedknot    3 months ago

I’m sure to be the exception here.

As a college student was fortunate to get hired as a waiter in a local, higher end restaurant. The tips paid my rent and allowed me to stay in school. I was never one to grouse about a below average tip as I knew I was good at what I did and had plenty of loyal customers that made it up. I continue to tip at a 15% minimum, and adjust upward as the service warrants, knowing just how demanding a job it is.

And rarely visit fast food establishments nor have doordashed but have been known to slip a random $5 in cash to a counter worker every now and then. It feels good and is always unexpected and appreciated.

 
 
 
Buzz of the Orient
Professor Expert
5.1  seeder  Buzz of the Orient  replied to  afrayedknot @5    3 months ago

gold-medal-award-on-a-ribbon-clip-art-58855.jpg

 
 
 
Tacos!
Professor Guide
6  Tacos!    3 months ago

Considering the explosion in minimum wage and the resulting increase in food prices, I am less enthusiastic about tipping than ever.

 
 
 
charger 383
Professor Silent
7  charger 383    3 months ago

best way to get a tip from me is to give me something extra, drink, dessert, extra side. 

 
 
 
Buzz of the Orient
Professor Expert
7.1  seeder  Buzz of the Orient  replied to  charger 383 @7    3 months ago

How about if the waiter sings a song at your table?

 
 
 
charger 383
Professor Silent
7.1.1  charger 383  replied to  Buzz of the Orient @7.1    3 months ago

that could work

 
 
 
Krishna
Professor Guide
7.1.2  Krishna  replied to  Buzz of the Orient @7.1    3 months ago
How about if the waiter sings a song at your table?

Or when a large group of musicians (each with a different musical instrument) cames to you outdoof table and serenades you?

 
 
 
Krishna
Professor Guide
7.1.3  Krishna  replied to  Krishna @7.1.2    3 months ago
Or when a large group of musicians (each with a different musical instrument) cames to you outdoof table and serenades you?

I'm thinking of The Mariachis in Gualdalajara:

    • The Music:   A lively and expressive folk genre featuring songs about love, life, and patriotism.
    • The Band:   A group of strolling or performing musicians typically playing violins, trumpets, guitars, a vihuela, and a guitarrón.
    • The Look:   Musicians wear traditional   charro   suits with decorative embroidery, boots, and wide-brimmed sombreros
 
 
 
Buzz of the Orient
Professor Expert
7.1.4  seeder  Buzz of the Orient  replied to  Krishna @7.1.3    3 months ago

Mariachi music is quite lively and entertaining, and certainly does liven up a restaurant .

 
 
 
Krishna
Professor Guide
7.1.5  Krishna  replied to  Buzz of the Orient @7.1.4    3 months ago
Mariachi music is quite lively and entertaining, and certainly does liven up a restaurant .

I've been to Guadalajara (I believe it was the birthplace of the Mariachis).IIRC there's a large central square with tables and chairs. And several Mariachis walk around to each table, People choose one group who plays one or more songs for tips. 

In addition to the music, there the spectacle of a group of musicians in very colorful costumes playing music-- very livley and a lot of fun!

 
 
 
Krishna
Professor Guide
7.1.6  Krishna  replied to  Krishna @7.1.5    3 months ago
In addition to the music, there the spectacle of a group of musicians in very colorful costumes playing music-- very livley and a lot of fun!

If anyone is planning a vacation in Mexico, I would highly recommendavisiting Guadalajara. The Marichias are quite enjoyable. In addition (at least the last time I was there) there are some wonderful markets in the area-- not only food but also Mexican handicrafts!

 
 
 
Right Down the Center
Professor Participates
7.2  Right Down the Center  replied to  charger 383 @7    3 months ago

My tip is often based on the following:

Personality(at least pretend you don't hate your job)

Recommendations

Keep the water glass full(very important)

Serve the food hot

Check in once or twice to make sure the food is good and up to expectations

Don't rush

Take care of any issues that may arise (not cooked correctly, dropped silverware, etc.)

Give me these things and I give you 25% (before taxes)

 
 
 
Buzz of the Orient
Professor Expert
7.2.1  seeder  Buzz of the Orient  replied to  Right Down the Center @7.2    3 months ago

How much do you tax the 25%?

 
 
 
Right Down the Center
Professor Participates
7.2.2  Right Down the Center  replied to  Buzz of the Orient @7.2.1    3 months ago

I don't.  But I am not going to tip on tax.

 
 
 
Krishna
Professor Guide
7.2.3  Krishna  replied to  Right Down the Center @7.2    3 months ago
My tip is often based on the following

I've been a waiter during several times in my life, After a while, as a waiter you learn what pleases most people.

i did this at a restaurant in NYC's Greenwich Village. Most diners were tourists, and apparently the guidbooks told them the standard tip in NYC was 15%.

So in addition to good service, other waiters taught me a few things in addition to good service. One was to recomment a drink (alcoholic) before the meal. And then a wine that went well with the food.  Since many tipped the same %age of the bill, alcohol jacked up the bill-- and therefore the percentage based tip!

 
 
 
Krishna
Professor Guide
7.2.4  Krishna  replied to  Krishna @7.2.3    3 months ago
Since many tipped the same %age of the bill, alcohol jacked up the bill-- and therefore the percentage based tip!

You could also get enthusiastic about the desserts-- but the larger amounts of money always came from the Alcohol.

(BTW I knew one restaurant owner he said his place was basically break even-- after expenses he didn't make much money on the food. It was the sales of alcoholic beverages that kept him in business!)

 
 

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