Hotel Staff Lingo
Here are some of the hotel Staff Lingo fond at some of these hotels:
Hotel Chandler, New York
Skipper : Someone who makes a reservation but never shows up for their stay.
Lobby lizard : A member of the staff who greets and assists guests in the lobby during busy check-in and checkout times.
Half Moon, A RockResort, Jamaica
Smile, youre going onstage! : What employees tell one another when theyre headed out to guest-facing areas.
Wyndham Grand Jupiter at Harbourside Place, Florida
Hoo ha : As fast as possible.
Make it sexy : Make it as nice as possible.
Job on the line : When youre preparing for a VIP or high-ranking manager.
One Ski Hill Place, Breckenridge, Colorado
Front Rangers : Denverites who check in at the last minute to ski.
Weekend warriors : Local professionals who come up on weekends to ski.
Stayover : Someone who was scheduled to check out but extended his or her stay.
W Hotels
Living room : Lobby.
Wheels : Valet.
Cozy : The smallest room.
Munchie box : Minibar.
Madinat Jumeirah, The Arabian Resort of Dubai
20/10 rule : Acknowledgment of a guest 20 steps away with a nod or a look, and eye contact or personal interaction when 10 steps away.
VIP 4 : A regular or long-staying guest.
VIP 11 : (Literal) royalty.
Park Hyatt, New York
CCH : Courtesy Card Holder, the top designationgiven only by Hyatt ownership and executives.
A classic : A very traditional guest.
VIP : Very important pup.
VIB : Very important baby.
JW Marriott Grand Rapids, Michigan
Jdub : How staff refer to the hotel.
Pig in the pen : A guest stuck in the parking ramp.
Peach : A very difficult guest.
Sexy : The room inventory when its balanced.
The Kitano New York Hotel
SVP : Super very important person or guestfor example, Mrs. Koike, the Kitano companys president.
UG : Unsatisfied guest.
DG : Demanding guest.
Great Wolf Lodge
Lodge : Hotel.
Cubs : New employees.
High paw : High five.
Dens : Rooms or suites.
Wolf pack : Loyal fans.
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Very interesting! I've never heard of these!
LOL I never knew they even had their own "language"! Cool stuff!!
Very interesting
I will have to listen for these and similar lingo when we travel
lol Very good point RW!
I taught staff how to work (mostly on the computer, but most new opening hotel staff had very little, if any, experience) in mid-level hotel chains, Holiday Inns, Days Inn, etc, so the only one I really recognize is Lounge Lizard for the more upscale Holiday Inns. We did have a way of warning other staff if a customer was a real pain in the ass when they checked in. We'd type "Have a Nice Day" on the comment section of their reg card in the computer (since the guest could see that part of their card when they signed it). If they were a REAL pain in the ass, we'd type "Have a Very Nice Day".
Or repeat guests, if they fly in or not, were always referred to as "Frequent Fliers" and most of them got the quiet rooms or the ones by the pool or whatever their usual preference was. Then there were "Fools" (among other names). Those were people who paid the walk-in rack rate, which is the listed rate for the room. NOBODY but a fool ever pays the Rack Rate. There is a discount for just about anything in the hotel business. AAA. AARP (card or not if they looked older). Military. Veteran. Whatever. There'd usually be a way to give them 10% off. The owners knew it and accepted it, because it built up repeat business.
I wonder if Motels have their own lingo?
Oh in the chains, as a rule, but not always true, a Motel had an outside entrance to the room and a Hotel had hallway entrances. There were exceptions for resorts. I never taught a Motel, so I never knew the things they'd say.
When I was GM at a Holiday Inn Express I used to go to the Dollar Store or Dollar General and buy 20-30 small stuffed animals a month. The last thing people want to hear is a crying child when their parents are checking in or having breakfast. Many toddlers are crabby when they travel and it's amazing what a small stuffed animal could accomplish.