McDonald's to add self-order kiosks to 1,000 stores each quarter
S E E D E D C O N T E N T
As McDonald's seeks to modernize its business, the company is placing a big bet on mobile and other tech platforms.
McDonald's has been systematically adding self-service ordering kiosks and table service to stores as it works to "build a better McDonald's."
"What we're finding is when people dwell more, they select more," CEO Steve Easterbrook told CNBC on " Squawk on the Street " on Monday. "There's a little bit of an average check boost."
In fact, the company plans to upgrade 1,000 stores with this technology every quarter for the next eight to nine quarters.
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What $15.00 minimum wage gets you....Less minimum wage jobs.
I think this has been coming for a while. Most people can't work a cash drawer.
I had that experience on Sunday; it took longer for one guy to count out the change than to get the food.............smh
When I was a teenager I worked at Wendys (I was always put working the drive thru). One day after our shift, the manager got us all together for an announcement. Of course we all thought someone screwed up. Her big announcement was the girl working the front register was only 5 cents off in her cash drawer. She was so happy and I think it was some kind of record for the store. She actually wanted to celebrate but we all wanted to go home.
That story makes me think of that very same recurring theme in both the British and U.S. series "The Office." Management hinting at some "really exciting" news for the company that the employees are really going to be excited about but we can't tell you yet---it's a surprise. It turns out to be something like new name badges.
Ender, if you want to totally freak them out, order something that costs an odd amount like $5.37 and give them a $10.00 bill. Then, after the machine tells them what the change is, give them $.50. Completely flusters them. They just never learned how to do mental math.
As i stated in a previous thread, Minimum Wages have little to do with it, it is the progression of technology. The Equipment is depreciated over its useful life, I suspect a 4yr life span for each kiosk, so it really only costs you 2K per year at the high end for the kiosk, $500 for the software and maybe $1K for service agreement. Total cost $3,500 per year per Kiosk. The costs of Kiosks are below, the only competition is slave labor.
the average standalone unit comes in between $5,000 and $8,000
plus licensing fees for each unit between $300 and $500
When I do fast food I go through the drive thru
You won't be able to escape the kiosk there for long either. It actually makes more sense in drive through if you think about it.
Using a kiosk at the drive-thru does not do a whole lot of good if the people inside still screw up the order anyway....
Also, the kiosk won't mess up your order like they do at the drive thru.
I'm with you on that. And...if you're not familiar with it you could hold up the drive-thru line.
I used one at a Subway once. I got stuck behind somebody who didn't know what they were doing. And I wasn't exactly Super-Order myself since it was unfamiliar to me
But...I'm picky. What if I want that sammich with no special sauce or mayo? Will I be able to tell the computer that? Or is my worst nightmare about to come true?
I. Have. To. Eat. The. Same. Thing. As. Everyone. Else
Or inside for that matter.
I used one inside a McDonalds in Tucson, AZ about a year ago. It was one the pilot trial sites and as I said above, they still screwed the order up. There was a young lady standing by the kiosk who was employee monitoring the device. When I informed her of the errors on my order, she replied they were still working the bugs out of the system. She also replied that the kiosk was only as good as the people preparing the order. She realized she had just made a critical remark about the employees and hurriedly walked away to help somebody else. I just chuckled and sat down to eat.
Very true.
I think people using a kiosk at a McDs drive through will create a mile long backup.
good point
I've only used it a couple times but yeah you can personalize your order
That's good...I wouldn't want to throw my order at the kiosk because my sammich has mayo on it
A Taco Bell here in Marietta tried doing the kiosk thing. I was a teenager. They were just trying it out because you could still order at the register. It was super easy to use and could customize your order(I'm not a fan of lettuce). My order was correct. I'm not sure what happened because I went back a few months later and the kiosk was gone.
I'm not a big fan of lettuce, either. Except in salads
Keep that crap out of my tacos and off my sammiches! BTW, I'm glad to see I'm not the only one who spells "sammich" that way
I have a pinterest board called "sammich yum yums" LOL
I recommend throwing it at the server anyway, it's much more satisfying than a machine (machines don't cry)
It's not the server who usually messes it up, it's the kitchen.
But I only like to make conservatives on NT cry...not minimum wage employees
I think you have to live in the South to make that work Jenn. A long time back, during the Carter Administration, someone wrote a book called, "How to Speak Southern". Pretty funny book actually. The only definition that I can now remember (because I was a policeman at the time) was "SHURF- A law enforcement officer".
But I'm from Western PA....
I really am a coal miner's daughter
I like the Made To Order machines at Sheetz
I need to check those out.
yes it has been working for them for a while now
I miss Sheetz chili dogs....
Never heard of a Sheetz. Guess I need to get out more.
Sheetz pronounced Shitz
They were mostly in Western PA when I was living there. I think they may have expanded into WV and Maryland now.
They have been in Virginia a long time and I saw several in North Carolina on resent trip there. Sheetz has great coffee and they gave me a free cup today because I had to wait
Sheetz started in Altoona PA
LOL.
If you order a hoagie right, they are pretty good.
There has been one at Mason/Dixon race track in Hagerstown, MD for a pretty long while.
We usually stopped there on the way out from a race. The way it was situated getting the car hauler through there was little problem.
Like to go to the Mopar show at Mason Dixon but this year was bad weather, get a coffee and bathroom break there before going to track
Yes, the track accommodations were not good. The track was okay, but food and lavatories were bad.
We ran Pro/Stick Association for a while and MSRA Drag Radial and locally sanctioned Outlaw Pro Street.
After a long day or 2 there, the Sheetz looked mighty good. The only catch was, you had to give them the recipe. Now that I think about it, I think they eventually installed the kiosks. I think I used it 1 time and my hoagie came out fine.
I grew up about 30 miles from Altoona
Going to Altoona this fall, just to watch the big trains go over Horseshoe Curve
I went up there once. That is pretty awesome to see those trains do that
What kinds of things can you order?
Sandwiches, salads, sides like French fries and mac 'n cheese. Even some Tex-Mex, but that's not very good, IMO.
I think some have pizza, but I don't know if ours does.
And some coffee-house style drinks that I actually like better than Starbucks.
also breakfast items, hot dogs, pretzels,
busiest convince store in town
Lots different than it was 30 years ago
Yeah, I don't often get lunch there, unless I have extra time. Everything is made to order, so it's a bit slower than fast food. Better than most fast food, though.
Most places around here already have the big self serve drink machines.
All they need now is one of those vacuum tubes (like at the bank drive-thru) that will plop the food on your table.
LOL! I want a bowl of soup delivered via pneumatic tube!
First thought that comes to mind is the Carls Jr kiosk in Idiocracy.
I've heard a lot of references to that movie over the years but have never seen it. I should probably make an effort one of these days, it sounds interesting.
Our local McD's has kiosks. They are not as user-friendly as they could be, especially if you're ordering more than one meal.