Amazon stops accepting new online grocery customers amid surging demand
S E E D E D C O N T E N T
Amazon will begin to put new grocery delivery customers on a wait list and curtail shopping hours at some Whole Foods stores to prioritize orders from existing customers buying food online during the coronavirus outbreak, the company said on Sunday.
Many shoppers recently seeking to purchase groceries from the Seattle-based e-commerce company found they could not place orders due to a lack of available delivery slots. Amazon said it would have to relegate all new online grocery customers to a wait list starting Monday while working on adding capacity each week.
In recent weeks, it increased the number of Whole Foods stores offering grocery pickup to more than 150 locations, up from 80 previously.
Amazon announced Monday that it plans to hire another 75,000 workers for its facilities in addition to the 100,000 it has already hired to meet demand.
Amazon also plans to shorten some Whole Foods stores’ hours for the public so its employees can more quickly fulfill online grocery orders, the company said.
The moves illustrates how the world’s largest online retailer, which showed its ambition to enter the grocery industry by acquiring Whole Foods for $13.7 billion in August 2017, is now leveraging its presence both online and in physical stores to handle high demand from consumers who are stuck eating at home, with many restaurant dining rooms closed to the public.
Amazon offers grocery delivery services Amazon Fresh and Amazon Prime Now from its own warehouses and Whole Foods stores. It typically touts ultra-fast delivery within hours, with shoppers able to choose a delivery window. Last month, Amazon temporarily suspended the Prime Pantry delivery service, which sells non-perishable groceries.
Amazon said its online grocery order capacity has increased by more than 60% during the outbreak. Some netizens who said they used Amazon Prime, its $119-a-year subscription service for U.S. shoppers, have nevertheless complained on social media about the scarcity of delivery windows.
The company said it is hiring more workers to expand capacity and that it plans to launch a new feature that will help customers secure a virtual “place in line” to distribute the delivery windows on a first come, first served basis. It also offered higher pay to encourage its warehouse workers to work for its grocery delivery service.
Currently, Amazon runs 487 Whole Foods stores in the United States. These stores have been limiting the number of customers allowed at once, and Amazon has said it conducts daily employee temperature checks and sends masks and gloves to protect workers.
The first store of Amazon’s much-anticipated new grocery chain, which is scheduled to open this year in Woodland Hills, Los Angeles, has been temporarily transitioned into a warehouse for online orders, the company said.
Still, some employees at Whole Foods and Amazon warehouses have protested the company is not doing enough to protect them, in demonstrations that gained attention from lawmakers and unions. Over 50 Amazon fulfillment centers and several Whole Foods stores had confirmed COVID-19 cases, according to multiple reports.
“We still expect the combination of restricted capacity due to social distancing and customer demand will continue to make finding available delivery windows challenging for customers,” Stephenie Landry, vice president of Grocery at Amazon, wrote in a blogpost. “If you are able to do so safely, we kindly encourage our customers who can to shop in-person.”
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It's all moot if they're out of toilet paper!
Oohh! A shout out! I grew up there! I feel like it sounds fancier than it is.
I went to the dollar tree yesterday and the whole shelf was bare except one four pack of toilet paper so of course I bought it and as I was leaving I saw the clerk put out another 4 pack. So maybe that's how they're putting it out so they don't get a bunch of people coming just to buy all the toilet paper. I didn't even need the toilet paper but I couldn't resist so I'm going to give it away to a friend of mine who is running short. At least the dollar store hasn't been able to raise their prices everything is still a dollar.
It's definitely the type of name a Developer would name their project, Woodland Hills Estates or Woodland Hills Country Club.
We spent $19.96 yesterday to ship a pack of 6 rolls of TP
and one roll of reusable bamboo paper towels to my Mom and her sisiter.
So while the shipping was twice what the paper cost us - at least they won't run out.
they have not been able to find it in the SE PA & NJ area
and all online shippers are still out of it.
You didn't spend 19.96 on shipping, you spent 19.96 to make your Mom happy and it would have been a bargain at twice the price.
That's exactly what my wife said, lol.
And although she got a big kick out of the TP and paper towels,
we used the box one of our pair of Tecovas came in, and she raved about the quality of the box, lol.
Shes keeping the box for future shipping, smh.
We went out on the economy grocery shopping today for the first time in ten days.
Three racks of ribs, steaks, eggs, big bag of broccoli, same for asparagus, and 12 bottles of assorted wine. I think we have some cashews for the chicken stir-fry I'm making tomorrow night.
I have ordered groceries from Walmart three times since all this started. The first two times the wait for delivery was two days, the last time it was three days. I think that is reasonable considering what is going on. They have some items "out of stock" though, which is annoying.
I order from Publix and they deliver (Instacart). I've been quite pleased with the service and they have most all of the items ordered. The shopper will text if one is out and show a replacement and you give the yes or no answer.
I have to agree with Wally on the workers being on the front line and doing a heck of a good job.